{"id":2884,"date":"2025-04-24T03:01:23","date_gmt":"2025-04-24T03:01:23","guid":{"rendered":"https:\/\/giftmansion.com.my\/?page_id=2884"},"modified":"2026-06-05T04:19:57","modified_gmt":"2026-06-05T04:19:57","slug":"help-info","status":"publish","type":"page","link":"https:\/\/giftmansion.com.my\/?page_id=2884","title":{"rendered":"Help & Info"},"content":{"rendered":"\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Shipping & Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKLANG VALLEY<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    3-5 WORKING DAYS
    HAMPER : SEND BY LALAMOVE
    MOONCAKE : COURIER SERVICE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tWEST MALAYSIA<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      7-12 WORKING DAYS<\/p>

      HAMPER : COURIER \/ SEND BY IN-HOUSE DRIVER\u00a0
      MOONCAKE : COURIER SERVICE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      RETURNS & EXCHANGE POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tMAIN POLICY<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        All goods sold are non-exchangeable and non-refundable. Please contact +6012-2918166 incase of emergency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tNON-ACCEPTANCE OF ORDER<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          Order(s) will be deemed accepted unless we have notified you that we do no accept your order.\u00a0<\/p>

          Non acceptance of an order may be a result of one of the followings:\u00a0<\/p>

          1. The product(s) that you have ordered is no longer available.<\/li>
          2. Our inability to obtain authorisation or confirmation from your payment.<\/li>
          3. The indicated price of a product is found to be inaccurate.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tORDER CANCELLATION<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              It is not advisable for you to cancel your order once your order have been placed. We will not refund your payment even if you return the products to us in good condition.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              Faq<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              Below are the common FAQs that will updated from time to time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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              \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will it take to receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
              • Delivery dates and times are estimates and may vary due to unforeseen circumstances. <\/li>
              • Klang Valley (3-5 working days)<\/li>
              • West Malaysia (7-12 working days)<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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                \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the process to return an item if I am not satisfied?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                Kindly contact our customer service (+6012-2918166)<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                For Lalamove : Kindly contact our customer service.\u00a0
                For Courier Service : A tracking number will send to your email. Kindly track from there<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if my product is damaged upon arrival?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                Please take video and photos of yourself unboxing your products and send to our customer service (+6012-2918166) together with your order number.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/polygon><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/rect><\/rect><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do the products ship from?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                Hampers : KL or Johor<\/p>

                Mooncakes : KL<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                FAQ Shipping & Delivery KLANG VALLEY 3-5 WORKING DAYSHAMPER : SEND BY LALAMOVEMOONCAKE : COURIER SERVICE WEST MALAYSIA 7-12 WORKING DAYS HAMPER : COURIER \/ SEND BY IN-HOUSE DRIVER\u00a0MOONCAKE : COURIER SERVICE RETURNS & EXCHANGE POLICY MAIN POLICY All goods sold are non-exchangeable and non-refundable. Please contact +6012-2918166 incase of emergency. NON-ACCEPTANCE OF ORDER Order(s) […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-2884","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/giftmansion.com.my\/index.php?rest_route=\/wp\/v2\/pages\/2884","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/giftmansion.com.my\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/giftmansion.com.my\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/giftmansion.com.my\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/giftmansion.com.my\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2884"}],"version-history":[{"count":7,"href":"https:\/\/giftmansion.com.my\/index.php?rest_route=\/wp\/v2\/pages\/2884\/revisions"}],"predecessor-version":[{"id":3074,"href":"https:\/\/giftmansion.com.my\/index.php?rest_route=\/wp\/v2\/pages\/2884\/revisions\/3074"}],"wp:attachment":[{"href":"https:\/\/giftmansion.com.my\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2884"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}