• *** West Malaysia free shipping
  • *** West Malaysia free shipping
  • *** West Malaysia free shipping
  • *** West Malaysia free shipping
  • *** West Malaysia free shipping

FAQ

Shipping & Delivery

  • KLANG VALLEY

3-5 WORKING DAYS
HAMPER : SEND BY LALAMOVE
MOONCAKE : COURIER SERVICE

  • WEST MALAYSIA

7-12 WORKING DAYS

HAMPER : COURIER / SEND BY IN-HOUSE DRIVER 
MOONCAKE : COURIER SERVICE

RETURNS & EXCHANGE POLICY

  • MAIN POLICY

All goods sold are non-exchangeable and non-refundable. Please contact +6012-2918166 incase of emergency.

  • NON-ACCEPTANCE OF ORDER

Order(s) will be deemed accepted unless we have notified you that we do no accept your order. 

Non acceptance of an order may be a result of one of the followings: 

  1. The product(s) that you have ordered is no longer available.
  2. Our inability to obtain authorisation or confirmation from your payment.
  3. The indicated price of a product is found to be inaccurate.
  • ORDER CANCELLATION

It is not advisable for you to cancel your order once your order have been placed. We will not refund your payment even if you return the products to us in good condition. 

Faq

Below are the common FAQs that will updated from time to time.

  • Delivery dates and times are estimates and may vary due to unforeseen circumstances.
  • Klang Valley (3-5 working days)
  • West Malaysia (7-12 working days)

Kindly contact our customer service (+6012-2918166)

For Lalamove : Kindly contact our customer service. 
For Courier Service : A tracking number will send to your email. Kindly track from there

Please take video and photos of yourself unboxing your products and send to our customer service (+6012-2918166) together with your order number. 

Hampers : KL or Johor

Mooncakes : KL